Overview
Flipkart faced problems in returns. Our solution improved accuracy, lowered costs and improved customer satisfaction. The card below the hero gives a white, readable space for long text.
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Returns Process Gaps
The returns process in ecommerce operations is riddled with inefficiencies. Delivery staff often missed or overlooked product defects—sometimes unknowingly—when accepting items during exchanges. As a result, these faulty items get reintegrated into the supply chain, only to be flagged later during quality checks.